The reservation should be in writing, sent to us by email: [email protected]
The reservation takes effect only when you receive a confirmation by email from us and always enclosed payment link, should reach the clients upon arrival or at the beginning of the booked arrangements.
For those bookings which cost less than US$ 100, full payment is required. Sometimes we will also ask you to pay in full in advance if we think full payment is necessary in the case.
Balance of payment:
Balance of payment will be settled in Vietnam by you at least 7 working days (seven working days) prior to the departure time.
Failure to pay in full by this due time may result in the cancellation of your booking followed by a penalty.
For bookings made less than 10 days prior to the departure, full payment is required and are subject to the availability of the requested services.
Confirmation We will confirm your booking once we get your payment, and You are required to reply our confirmation by e-mail at least 10 working days prior to your arrival date in Vietnam. Failure to send back confirmation without notice is understood that you cancel your booking
Vouchers are to be issued by Sapa Express for all bookings.
Cancellations by us We reserve the right to cancel your booking under any circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.
Changes by us We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.
These Terms and Conditions of Reservation come into forces right after your deposit and your booking is confirmed. Therefore, the following terms and Conditions of Reservation should be read carefully, and in full. If you do not understand any part of the terms and Conditions of Reservations, please contact us for clarification. “We”, “us” and “our” in this Agreement means Sapa Express,
Pricing: Prices are based on classes of vehicles and other related services mentioned in the specific program.
Modes of Payments
In cash: Client pay directly at our ref.office at 12 Ly Thai To street, Hoan Kiem district, Hanoi, Vietnam at least 03 days before departure.
By Credit Card: Currently, we only accept VISA, Master Card. Please be advised that the bank charge of 3% for Visa and Master Cards is on your account. Kindly note that the charge of your card will be appeared as Thinh Phat Transportation and Tourism Co.,Ltd. (it usually takes 24 hour to few working days for the payment to be approved).
By Bank transfer: Payment by Bank Transfer to one of our following banks: VCB – Vietnam Commercial Bank
By OnePay and PayPal (recommened)
3. Cancellations by you
1. Cancelation 7 days before departure date: refund 90% with payment in cash (service charge only). Refund 80% with payment via internet banking system, Visa, Master, OnePay, PayPal (service charge + bank fee).
2. Cancelation less than 7 days to 24 hour before departure date: refund 50% booking value.
3. Cancelation less than 24 hour before departure date: no refund.
Cancelltion for departure at National holidays, International New Year, Vietnamese Lunar New Year, and others vacations at state system, including 03 days before and after vacation: Refund are decided by Seller. When Buyer have booking in this occation means Buyers are agree and accept with regulations which created by Seller.
4. Changes by you
Amendment report must be sent to us via email or phone, at least 10 working days prior to your arrival date.
We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.
Liability and disclaims Sapa Express acts only in capacity of agent for its travelers in making arrangements for transportation, hotels, and other services that are incidental to the travel being purchased. Being an agent for travelers, we make the following disclaims. It does not assume any liability for any injury, damages, death, loss, accident, or delay due to any act of any carriers, hotels, restaurants, companies or persons rending any of the services included in the tour. It does not assume any liability for any injury, damage, death, loss, accident, or delay caused by strikes, civil disturbances, hostilities, acts of war, or other force majeure. Furthermore, it accepts no responsibilities for any delay or damage due to machinery breakdown, quarantine, weather,natural disasters, epidemic, or causes beyond our control. it also accepts no responsibilities for any omission, delay, re touring, additional expenses, or other events resulting from improper health condition, health certificates, or necessary documents to enter or depart from a country, or acts of any government authority. it also reserves the right to decline to accept or retain any person as a member of the tour. It reserves the right to adjust the itineraries, or substitute hotels or cancel the tour and refund the deposit prior to the departure time.
Claims In Case of disputes, claims and litigation regarding the services provided, both sides will negotiate to settle. Negotiation is based on enthusiasm and mutual understanding. In the event that such negotiations fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam.