Payment Terms and Conditions
1. Reservations
The reservation should be in writing, sent to us by email: [email protected]
The reservation takes effect only when you receive a confirmation by email from us and always enclosed payment link, should reach the clients upon arrival or at the beginning of the booked arrangements.
For those bookings which cost less than US$ 100, full payment is required. Sometimes we will also ask you to pay in full in advance if we think full payment is necessary in the case.
Balance of payment:
Balance of payment will be settled in Vietnam by you at least 7 working days (seven working days) prior to the departure time.
Failure to pay in full by this due time may result in the cancellation of your booking followed by a penalty.
For bookings made less than 10 days prior to the departure, full payment is required and are subject to the availability of the requested services.
Confirmation We will confirm your booking once we get your payment, and You are required to reply our confirmation by e-mail at least 10 working days prior to your arrival date in Vietnam. Failure to send back confirmation without notice is understood that you cancel your booking
Vouchers are to be issued by Sapa Express for all bookings.
Cancellations by us We reserve the right to cancel your booking under any circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.
Changes by us We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.
2. Payment
These Terms and Conditions of Reservation come into forces right after your deposit and your booking is confirmed. Therefore, the following terms and Conditions of Reservation should be read carefully, and in full. If you do not understand any part of the terms and Conditions of Reservations, please contact us for clarification. “We”, “us” and “our” in this Agreement means Sapa Express,
Pricing: Prices are based on classes of vehicles and other related services mentioned in the specific program.
Modes of Payments (included VAT)
By Credit Card: Currently, we accept VISA, Master Card.. via OnePay (Payment Gateway)
By Bank transfer: Payment by Bank Transfer to one of our following banks: VCB – Vietnam Commercial Bank
