Cancellation Penalty Policy
Cancellations by you:
1. Cancelation 7 days before departure date: Refund 80% with payment via internet banking system, Visa, Master, OnePay, PayPal.
2. Cancelation less than 7 days to 24 hour before departure date: refund 50% booking value.
3. Cancelation less than 24 hour before departure date: no refund.
Cancelltion for departure at National holidays, International New Year, Vietnamese Lunar New Year, and others vacations at state system, including 03 days before and after vacation: Refund are decided by Seller. When Buyer have booking in this occation means Buyers are agree and accept with regulations which created by Seller.
Changes by you:
Amendment report must be sent to us via email or phone, at least 10 working days prior to your arrival date.
We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.
Liability and disclaims Sapa Express acts only in capacity of agent for its travelers in making arrangements for transportation, hotels, and other services that are incidental to the travel being purchased. Being an agent for travelers, we make the following disclaims. It does not assume any liability for any injury, damages, death, loss, accident, or delay due to any act of any carriers, hotels, restaurants, companies or persons rending any of the services included in the tour. It does not assume any liability for any injury, damage, death, loss, accident, or delay caused by strikes, civil disturbances, hostilities, acts of war, or other force majeure. Furthermore, it accepts no responsibilities for any delay or damage due to machinery breakdown, quarantine, weather,natural disasters, epidemic, or causes beyond our control. it also accepts no responsibilities for any omission, delay, re touring, additional expenses, or other events resulting from improper health condition, health certificates, or necessary documents to enter or depart from a country, or acts of any government authority. it also reserves the right to decline to accept or retain any person as a member of the tour. It reserves the right to adjust the itineraries, or substitute hotels or cancel the tour and refund the deposit prior to the departure time.
Claims In Case of disputes, claims and litigation regarding the services provided, both sides will negotiate to settle. Negotiation is based on enthusiasm and mutual understanding. In the event that such negotiations fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam.
